Refund Policy
Our approach to refunds and how to request help with your subscription.
1. Overview
We want you to be happy with Aero IPTV. Because our service is a digital subscription delivered immediately after payment, refunds are handled according to the conditions below. Please read this policy before ordering.
2. Try to solve the problem first
Most issues — such as buffering, login errors or a missing guide — can be fixed quickly with the right settings. If something isn't working, contact our 24/7 support team on WhatsApp and give us the chance to help. Our guides on fixing buffering and internet speed may also help.
3. When a refund may be available
You may request a refund within [X] days of your purchase if:
- The service does not work on your device and our support team is unable to resolve the problem; or
- You were charged in error or charged twice for the same order.
4. When a refund is not available
- Requests made after the refund window has passed
- Problems caused by your internet connection, home network or device that are outside our control
- Unavailability of a particular channel, event or title, since line-ups change over time
- Accounts suspended for breaching our Terms & Conditions, including sharing login details
- Change of mind after the service has been used
5. How to request a refund
- Message us on WhatsApp (+44 7597 872672) from the number you used to order.
- Include your order details, the date of purchase and a short description of the problem.
- Our team will review your request and reply with a decision.
6. Processing
Approved refunds are returned using the original payment method where possible. The time it takes to appear depends on your payment provider.
7. Your statutory rights
Nothing in this policy affects any rights you may have under the consumer protection laws of your country.